Refund policy

At Generals Creative, we take pride in delivering high-quality media products and services. Due to the nature of our work, all sales are final, and we do not accept returns, refunds, or exchanges under any circumstances, except in cases where the product arrives damaged.

Damaged Products

If your order arrives damaged, you must follow these steps:

1. Report the Damage – Contact us within 48 hours of receiving your order.
2. Provide Proof – Include clear photos of the damaged product and packaging.
3. Resolution Options – If approved, we will offer a replacement or a refund at our discretion.